We hope you love your purchase from Tip Toes! If you find that something isn't quite right, you have 14 days to bring it back either in the store or via mail with your original receipt for a refund in the original manner which the purchase was made. Items returned between 15 days to 30 days of purchase date may be returned for store credit with your original receipt. We ask that items be new, unworn, in original packaging, in a salable manner and tags attached to receive your refund or store credit. Items received as a gift with an accompanying gift receipt, will receive store credit up to 30 days from the purchase of item. We do apologize, but items returned over 30 days from purchase date, without a receipt, sale or clearance items discounted 30% or more, items with prices ending in $0.94, special orders and items worn or missing packaging are final sale.