We hope you love your purchase from Tip Toes online! If you find that something isn't quite right, you have 60 days to bring it back either in the store or via mail with your receipt or gift receipt. We ask that items be new, unworn and in it's original packaging and tags attached to receive a full refund or store credit if the item purchased was a gift. Refunds will be given back in the same manner in which the items were paid for. We do apologize, but items purchased online over 60 days from purchase date, sale or clearance items discounted 30% or more, items with prices ending in $0.94, special orders and items worn or missing packaging are final sale.